About Labels
Labels help you organize and categorize conversations. They can be used to:
- Track conversation types (Support, Sales, etc.)
- Indicate priority or urgency
- Filter and search conversations
- Trigger automation rules
- Generate reports and analytics
Synced vs Custom
Synced Labels: Imported from your Chatwoot instance. Changes in Chatwoot are reflected here.
Custom Labels: Created here and only available in this platform. Great for internal classification.